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Posts Tagged ‘experience’

Ideas for a New Marketing World: Day 38
Monday, August 31st, 2009 by The Defectors

Ideas for a New Marketing World: Day 38

“Customers take longer to find a solution than we think. Companies tend to focus on their initial contact with customers, believing that shoppers’ experience with a product or service begins when they walk into a store or visit a Web site. In fact, their journey begins much, much earlier. The easy availability of information on the Internet today allows customers to form opinions from countless sources. Conversations on Facebook, e-mail, and discussion boards steer consumers well before companies have had a chance to pitch their product or service. That means companies must search out customers sooner.”

. . . . . . . Our Ideas

Ideas for a New Marketing World: Day 31
Thursday, August 20th, 2009 by The Defectors

Ideas for a New Marketing World: Day 31

“We firmly believe that for us, the right way to build a brand is by delivering a great service. Customers learn about who we are as a result of interacting with us. A brand for a company is like a reputation for a person. You earn reputation by trying to do hard things well. People notice that over time. I don’t think there are any shortcuts.”

. . . . . . . . . Our Ideas

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